Est. 2012
Ajax, Ontario L1S 2P1, Canada
Here is a quick rundown with more info below
Return | Refund | Exchange ~ it's all possible
~ Thank you in advance for reading the important stuff before placing your first order with me.
♡(>ᴗ•) Shaunna
Owner and sole operator
Shopping online for such a personal item can be very tricky. If you would like some help before placing an order, please feel free to reach out first.
There are only 5 major sale dates, followed by a few items (listed below) where all sales are final; other than that, all Wigs and Toppers can be exchanged or refunded.
When we work together, the return rate drops immensely. However, returns are to be expected in this industry, and it's understandable that we're often shopping in a pinch or even unexpectedly at times, leaving room for error. If you're reading this and have already invested weeks and/or months in Google searches and YouTube videos, what's another week ~ to nail it? I'd be happy to connect, ensuring what you receive is going to work for you and your lifestyle.
Below are Final Sale | Non Exchangeable items
Quick Edit: July 23, 2024
Discontinued Styles - I truly hate to add a Buyer Beware, however Jon Renau has made it very clear, they will not be be offering any exchanges, or replacements, on their discontinued stock.
Major Sale Dates: These sales are designed for repeat wearers or those looking looking for a great deal
Family Day, Canada Day, Black Friday, Cyber Monday, Boxing Day.
Costume Wigs & Closet Sale 2024
Headwear (Softies, Hats & Caps)
Custom Orders (A piece made specially for you)
Hair Accessories (Hat Magic's, Scrunchies & Ponytails)
Processing Fees:
- If cashing out using any major credit card or PayPal transfer, a TXN fee of 3.5% of your total order is withheld when your credit is being processed.
- This fee is also deducted on Visa debit transactions.
- Zero fees will be deducted from your credit when cashing out via eTransfer.
To better understand the TXN fee, please note that what you're charged; I do not get that full amount, the portion not being refunded to you was kept by the middle man.
Restocking Fees:
- Human Hair | $36.00
- Synthetic and/or Heat Defiant | $16.00
Return Shipping:
You can opt to ship your package back on your own, please ensure you purchase tracking. Kindly send it my way, via email info@thewigwardrobe.ca or text 289-928 WIGS (9447).
To purchase a printable discounted return label, please contact me.
If you're unable to drop it off, a pick-up can be scheduled at no added cost via UPS, FedEx or Purolator.
Please note, there is a $5.00 surcharge if its' a p/o box pick up via Canada Post.
Free Shipping and/or discounted: If a refund is being provided and you received Free and/or Discounted Shipping on your order the actual cost to ship to your location will be deducted from your refund.
Unfortunately, free shipping offers are not valid on Samples Boxes.
Cancelled Orders:
You can cancel anytime before your order ships out, 3.5%, will be deducted from your refund, which ensures I am not a loss for your change of heart. I do hope you understand, if you just changed your mind on the colour or style that is fine, the 3.5% is only withheld when processing a refund.
If you cancel after I have received your order, 3.5% + the appropriate restocking fee, will be deducted from your refund.
Should you cancel after your order has shipped, please purchase a return label here, once I receive your order back, it will be processed like regular return, should it come back unopened I will reduce your restocking fee by $5.00.
Just looking to exchange?
I'd be happy to cover the cost of your return label, this way I go ahead and make the arrangements for your new do.
You can use the link below to have a FREE RETURN LABEL emailed your way,.
The amount you’re paying when you check out, is the shipping rate for your replacement order.
Please Note: free return labels are not available if you didn't pay for shipping on your original order.
Restocking Fees (applicable on all items coming back to the shop)
Human Hair | $36.00
Synthetic and/or Heat Defiant | $16.00
THE WHO'S WHAT'S WHERE'S WHEN'S & WHYS
No hidden Fees or Policies @ The Wig Wardrobe Canada
What are all the fees, you ask?
TXN Fee: When you check out using any major credit card or your PayPal account, there is a transaction fee that goes directly to the platform provider. The processing fees mentioned above are deducted from your refund.
To give you a better idea
On a $400 order, the deduction would be $14.00
Cash or eTransfer: No fees, receive a full refund - less shipping & restocking fees.
Restocking Fees (RSF): When your order is returned, it is sent back to Jon Renau, the restocking fee is what I am charged to return.
What happens if I get my wig/topper & I'm just not sure?
Be sure to keep everything until you know 100% that you're in love. (Tags, tissue, netting and so on)
Once you receive your order it only takes a few short moments to realize ~SHOOT!~ This is not going to work for me!
After the second day of receiving your order, all items are final sale.
I encourage you to fully check out your new do, if there is anything that causes concern, please bring it to my attention as soon as possible.
Together we can then work on finding just the right one or get the ball rolling on your cash refund.
I do my best to check everything that ships, however there are days where goods are arriving within moments of my drop off time with Canada Post.
If you're looking for the fastest shipping, you can opt to select Jon Renau via UPS, your order will leave directly from the warehouse, or if you're local Contactless Pick Up is also an option.
Please note: Jon Renau will not ship to P/O Boxes - if you're able you can use a family member or work address. If you do not have an alternate address the last option would be to send it to your closest UPS location or I can ship via Canada Post.
Preparing your return to ship
Keep your tags safe, it's very important, unfortunately Jon Renau will deny the refund if the tag is not included.
Please be sure to package your item(s) as received; all tags, tissue, netting & labels need to be included. Ensuring the item(s) are in its original condition; fragment and/or odor free.
With care, package your return within a mailer or box.
All items being returned are to ship with tracking to address below.
Original shipping charges are not refunded on exchanges or refunds.
The Wig Wardrobe
132 Admiral Rd
Ajax, ON
L1S 2P1
What are the guarantees?
If a shipping mistake occurs, a return label will sent to you at no added cost. The error will be corrected & shipped back to you A.S.A.P. please call: 289-928-WIGS (9447)
When it comes to defects those are normally caught during Quality Control, with that said I take a quick peek as well, and I have come across a few myself over the years. Some styles, right from the box may appear out of shape - Don't Worry! it's normal and known as a box set and/or cold crimp. A quick wash will help settle the fibers into their proper shape.
Either way, if it's a defect or just not the right colour and/or length kind of issue, contacting me within the first 48 hours is recommended, with it being such a delicate & personal item there are only a couple days allotted to request a return/exchange.
Some mistakes can be fixed on site, such as a clip stitched backwards. A twisted weft or the colour being off is a little different. If you're asking yourself "how can these mistakes even happen?", well that's an easy answer. All of Jon Renau's pieces are crafted by hand, this leaving room for human error, time to time.
If there happens to be something off with your item, a replacement will be sent out at no added cost to you.
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Cyber Month ~ Weekly Sales
This week CARA is on sale!
These orders will be shipping out on the
29th of November.